100% Money-Back Guarantee for Your Peace of Mind

1. Refund Policy

At LovildsShop, customer satisfaction comes first. If your purchase does not meet expectations, you may request a refund under the following terms.

1.1 Eligibility for Refund

Refunds are available when these conditions are met:

• Products must be in original condition — unused, unworn, and with packaging intact.
• Requests must be made within 30 days of receiving the order.
• Proof of purchase is required.
• A valid tracking number must be provided after return shipment.

1.2 Non-Refundable Items

Refunds are not available for:

• Perishable or consumable goods.
• Digital downloads, virtual items, or gift cards.
• Customized or personalized products.
• Items marked as Final Sale.
• Goods damaged due to misuse or improper handling.

1.3 Refund Process

After inspection, refunds are issued within 7–10 business days to the original payment method, followed by confirmation via email.

1.4 Fees & Deductions

• Shipping costs are non-refundable except for incorrect or defective items.
• Return shipping fees are the buyer’s responsibility unless due to our error.
• A restocking fee may apply in certain situations.

2. Cancellation Policy

You may cancel your order under the following conditions:

2.1 Cancellation Conditions

• Cancellations must be requested before the order is processed or shipped.
• Customized products cannot be canceled once production has begun.
• If shipped, the order may be returned after delivery following our refund policy.

2.2 Cancellation Process

To cancel an order, please visit the Contact Us page. Our team will confirm eligibility and provide next steps.

2.3 Cancellation Fees

• Orders that are already processed or shipped cannot be canceled.
• If shipped, return fees may apply according to our refund policy.

3. Exchanges

If you received an incorrect or defective product, LovildsShop will happily arrange a replacement. Please request an exchange within 7 days of delivery.

3.1 Exchange Process

• Exchanges depend on stock availability.
• Items must remain unused and in original condition.
• If the issue is on our side, prepaid return shipping will be provided.

4. Contact Us

For any questions about refunds, returns, or exchanges, please reach our team via the Contact Us page. LovildsShop is always here to help ensure a smooth shopping experience.